Effective Date: 09 October 2025
Company: Salezzy Dial Growth (“we,” “us,” “our”)
Contact: viquar@salezzy.com
1) What We Do
We provide calling solutions, including automated dialing, multi-level IVR, call landing to your agents, call landing to our professional agents, conversion-focused call-to-actions (CTAs), and reports & analytics.
2) Data We Process
Business data: lead lists, customer contact details, campaign metadata, scripts/FAQs/CTAs.
Call data: call logs, outcomes/dispositions, timestamps, IVR paths, call recordings (if enabled).
Technical data: device/browser info, IP, cookies for essential site/session and basic analytics.
Account & billing: company details, contact info, GST, payment confirmations.
3) How We Use Data
To execute campaigns (auto-dial/IVR/call landing), enable CTAs, generate reports & analytics, provide support, improve quality, and prevent fraud/misuse.
4) What We Don’t Do
We do not sell your data.
We do not use your data for any purpose unrelated to providing/improving our services or legal compliance.
5) Sharing & Sub-processors
Limited sharing with trusted providers (telecom carriers, cloud/hosting, analytics, payments) solely to deliver the above services, under confidentiality/data-protection terms.
6) Compliance & Responsibilities
We act on your instructions as processor/service provider. You are responsible for lawful lead data, consent/notice obligations, and regulatory compliance (e.g., TRAI/DND/UCC rules).
7) Security
We apply reasonable administrative, technical, and physical safeguards. No method is 100% secure.
8) Retention & Data Cooling Period
We retain operational data while your account is active and as required by law.
On cancellation/termination, we enforce a 3-month Data Cooling Period: data is stored in restricted mode and not used for any other purpose.
After 3 months, we delete or anonymize from active systems, except where longer retention is legally required or needed to defend claims/audit/tax.
9) Your Rights
Subject to law: access, rectify, export, or request deletion. Email viquar@salezzy.com
.
10) International Transfers
If data is stored/processed outside your region, we use reasonable safeguards.
11) Cookies
Essential cookies for login/session; limited analytics to improve reliability.
12) Children
B2B service; not directed to children.
13) Changes
We may update this Policy and will notify of material changes on-site or by email.
